Shipping policy

  • Please allow us up to 3 business day to process your order. During holidays, processing times can take a little bit longer. We are always striving to get your orders out as soon as possible.
  • Orders may be adjusted before they are marked "fulfilled". Once your order status is set to "fulfilled", it will be too late to adjust your order.
  • We deliver across Canada.
  • All of our shipping rates are based on weight and distance. We offer free expedited shipping for orders over 200$
  • In certain circumstances like holidays, it can take a longer period of time to receive your order. Please note delivery times are only estimates.
  • All orders are taxed according to your Province or Territory.
  •  If you have any special requests, please add a note in the notes section at checkout. If you have any questions, please feel free to contact us.
  • In the unfortunate event you receive damaged items in your parcel please do not hesitate to contact us. Please provide us with your order number along with pictures of the damages product(s). If the parcel itself has been damaged, please document this so we can send this information to the carrier. We will gladly exchange, return or discount any damaged items. For Trading Card Game sealed products, superficial scuffing, damage or tearing that has no impact on the internal contents of a product will not qualify as such. These instances will be reviewed on a case-by-case basis.
  • For online orders, should you decide you do not want a product within 30 days of delivery we will gladly offer a refund upon return of the product less any shipping costs incurred to us. The product must be in its original condition unopened and must arrive to us in that same condition. You will be responsible for any shipping costs associated with the return. We do not accept returns on Trading Card Game singles or Trading Card Game sealed product.
  • Orders containing preorder items will be held until all products in the order have been released. Canceling or reducing the quantities of a preorder will incur a 10% processing fee based on the total order value. The refund may be taken in store credit, in which case the processing fee does not apply.
  • When shipping to remote locations and/or when shipping oversized orders, additional shipping charges may be required. In these situations, you will be contacted to arrange payment.
  • We reserve the right to lower the quantities of products ordered. If an order is deemed to be for resale or buyout purposes, it may be subject to such adjustments. These decisions will be made on a case-by-case basis and you will be notified of any changes made to your order.
  • All store credit and gift cards issued due to a customer's buylist is non-refundable and can never be converted into cash or cheque.
  • All TCG sealed products and TCG singles are final sale; due to their speculative nature, these products can never be returned or exchanged.
  • We reserve the right to cancel any order, for any type of reason. In such cases, a full refund will be applied.
  • We are not responsible for damaged or lost packages for shipping options that do not include insurance.
  • We reserve the right to lower the quantities of products ordered. If an order is deemed to be for resale or buyout purposes, it may be subject to such adjustments. These decisions will be made on a case-by-case basis and you will be notified of any changes made to your order.
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